I have to say, although I have read other people’s raves about Onefinity support, I didn’t think much of it.
I finally got around to unpacking my X50 Journeyman I received several weeks ago. The Xrail had shifted in the packaging and crushed the coiled cable running to the Z motor. I sent an email to support tonight (Sunday night @ 6:30 and a holiday weekend to boot) and they responded within a minute indicating that they would send out a new cable tomorrow.
It doesn’t get any better!
BTW, I am very impressed by the build quality of this machine, compared to the Nextwave Shark I am using now.