# Screen Display Issue

**URL:** <https://forum.onefinitycnc.com/t/screen-display-issue/3502>\
**Category:** Uncategorized\
**Created:** [February 12, 2021, 9:13pm UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502 "2021-02-12T21:13:24Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![salty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/salty/32/940_2.png) [@salty](https://forum.onefinitycnc.com/u/salty)\
**Post date:** [February 12, 2021, 9:13pm UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502/1 "2021-02-12T21:13:24Z")

</div>

I have been running into an issue lately with my OneFinity that I am hoping someone can help. When starting it, I can see the initial screen when the machine is booting up but then after that the image goes away (see video link below), basically it turns on for a few seconds and no matter what, it will not stay on, I know that it is not the screen itself, because I have tried the original small screen and the same thing happens, I have also connected the bigger screen that I normally use (what you see in the video) to another device and it works perfectly fine. Sometimes, I can just shutdown the power and started it again and it works, other times, no matter what I do, I cannot get the screen to work, regardless of how many times I try to restart it.

Yes, if the IP address has not changed, I can use my computer to remotely operate the machine, but that’s not as convenient as having the touch screen right next to the machine (beside the point that this is a new machine and the screen should work).

[![](https://us1.discourse-cdn.com/flex022/uploads/onefinitycnc/original/3X/3/9/39414cf9750e9d250da6e7c21d6e3bc7b8452ab7.jpeg "OneFinity Screen Issue") ](https://www.youtube.com/watch?v=92FHW4FnoQo)

---

<div class="post-metadata">

**Author:** ![OnefinityCNC](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/onefinitycnc/32/7_2.png) [@OnefinityCNC](https://forum.onefinitycnc.com/u/OnefinityCNC)\
**Post date:** [February 12, 2021, 10:23pm UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502/2 "2021-02-12T22:23:06Z")

</div>

Most likely one of the video config files has become corrupted preventing the local display from showing video. Email [support@onefinitycnc.com](mailto:support@onefinitycnc.com) and we’ll get you squared away.

---

<div class="post-metadata">

**Author:** ![salty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/salty/32/940_2.png) [@salty](https://forum.onefinitycnc.com/u/salty)\
**Post date:** [February 12, 2021, 11:11pm UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502/3 "2021-02-12T23:11:16Z")

</div>

Sounds like a plan, I will do so on Monday. Thank you!

---

<div class="post-metadata">

**Author:** ![OnefinityCNC](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/onefinitycnc/32/7_2.png) [@OnefinityCNC](https://forum.onefinitycnc.com/u/OnefinityCNC)\
**Post date:** [February 12, 2021, 11:18pm UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502/4 "2021-02-12T23:18:07Z")

</div>

Check your email 😛 We sent it proactivly.

---

<div class="post-metadata">

**Author:** ![salty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/salty/32/940_2.png) [@salty](https://forum.onefinitycnc.com/u/salty)\
**Post date:** [February 15, 2021, 3:21am UTC](https://forum.onefinitycnc.com/t/screen-display-issue/3502/5 "2021-02-15T03:21:36Z")

</div>

That fixed the issue, thank you for the information and the proactive email.