# Y Rail Not moving - Keeps happening every few months **URL:** \ **Category:** Troubleshooting (X35/X50)\ **Created:** [November 13, 2023, 3:47pm UTC](https://forum.onefinitycnc.com/t/y-rail-not-moving-keeps-happening-every-few-months/23337 "2023-11-13T15:47:54Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![OnefinityCNC](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.onefinitycnc.com/onefinitycnc/32/7_2.png) [@OnefinityCNC](https://forum.onefinitycnc.com/u/OnefinityCNC)\ **Post date:** [November 13, 2023, 4:02pm UTC](https://forum.onefinitycnc.com/t/y-rail-not-moving-keeps-happening-every-few-months/23337/2 "2023-11-13T16:02:05Z")
We sent this to your support ticket. The big thing here is that you only sent support the first two videos. You completely left off the send two, so they are working with much less information than you gave everyone here? The videos are so incredibly short and show very little wholistically that there’s not much we can troubleshoot from them. I would say go through this FAQ for that rail. Send a detailed, narrated video for each step of the faq. The more you can show the better. I’d aim for at least 2-3 minutes per video so we can see much much more. > [@Troubleshooting: Rail is getting hung, stuck, grinding, or moving in opposite direction](https://forum.onefinitycnc.com/t/troubleshooting-rail-is-getting-hung-stuck-or-out-of-alignment-x35-x50-machines/10826): > > Rail is getting hung/stuck/grinding. Special notes to read before following each step: A rail getting stuck/hung is typically one of two things, either a wire/connection issue or the grub screw on the ball screw isn’t tight on the side that isn’t moving. One thing to remember, stall homing adjustments do NOT affect rail movement during cutting or jogging. If the rail isn’t moving correctly during cutting or jogging, incorrect stall homing is an affect of this greater issue. Any time the axis … One of the main things we haven’t seen is that, with the ball nut removed, can you jog the gantry block with bearings back and forth freely? --- _[View the full topic](https://forum.onefinitycnc.com/t/y-rail-not-moving-keeps-happening-every-few-months/23337)._