Certainly. Please understand that nothing that follows should seem angry or emotional. I think well of Onefinity, even when I express these concerns. I want the company to succeed for my own sake, which is why I write all this:
When I bought the Onefinity, there was no Redline (spindle or controller). There was no Masso. Onefinity offered an 80 mm bracket (for a spindle). The company made clear that they didn’t offer a spindle, nor support for one if a user chose to add one. But that offer (an 80 mm bracket) was a silent acknowledgement of the preference for spindles by a meaningful number of users (or that’s how I took it).
The user community had (and has) diverse users, of whom many prefer spindles. We didn’t have expertise in automation, so users emerged with advice on that topic on YouTube. My personal experience included specialized spindle needs (like purge air for brass cutting) that Redline still doesn’t have. Regardless, my reason for CNC use came years before Redline, anyway. This just explains why Redline still isn’t appropriate to my needs.
So about recent observations:
1. Onefinity isn’t perfect (and nobody expects them to be). Some firmware releases haven’t gone according to plan. That’s entirely forgivable, since we’re all in an emerging technology. But it should be a two-way street. When I ran into a problem with WiFi connectivity, the Tech Support answer began by saying that WiFi support was limited. I respect that, since networking isn’t a Onefinity specialty. But that Tech Support answer asked whether I had a Redline spindle and appears to have ended with a comment about “aftermarket” problems. Intended or not, I interpreted the reply as Onefinity’s decision not to further consider a potential role of the firmware in my problem.
2. My latest (scary) experience was a spindle that didn’t stop when told to do so by the Onefinity (BB) controller. The fact that it did stop with my automation-box-mounted E-stop (not Onefinity’s device) suggested (to me) that the Onefinity controller (or the firmware) had a second reason to be considered. Again, Tech Support’s answer was that there was a competitor’s spindle, and that ended interest by Onefinity.
3. A couple weeks earlier, I called Onefinity Sales to ask about buying the Redline Controller. They referred me to Tech Support. Tech said they have no knowledge about whether the Redline Controller works with anything other than Redline VFD and spindle. Their advice was to replace what I have with Redline products. Not only is that a significant cost, but that also takes away some of the benefits my current spindle provides. The user community suggested Redline might know more about the compatibility of their controller. They said that logically the conventions in electronic automation made it likely to be compatible. So I called Redline. They said the “VFD end” of their system is the same as mine (485+ and 485- from a 25-pin port). Next I checked Google AI (!) where there was discussion of digital vs analog signals. That’s something my VFD can overcome if the programming is done correctly. Finally, I called a local automation expert. He said he could figure all this out at just $160 per hour. The cost would be lowest if I assemble the greatest amount of info on the equipment. I reason that Redline would like to sell controllers, even if they can’t sell a spindle. If they have automation experts on their staff, they have everything they need to do what I can buy from a local guy. So the question comes down to the business model and associated costs.
If Onefinity keeps costs competitive by limiting the Tech staff size, credentials and policies, I get it. No ill will on my part. But doing so (by design or default) is what distinguishes an open-source technology from a closed one. It’s not black and white…its a matter of degree, and that appears to have shifted over the last 4 years.