Try plugging the dongle in after the machine boots up.
Iāve tried that many times. Iāve also tried unplugging and plugging back in the dongle and Iāve gone through all of the modes of the controller. Also, when I press the detect button, nothing happens. Should I get some sort of notification after pressing it?
Ensure you are on firmware 1.4.18. IF it still doesnāt function, itās an older joypad that doesnāt work.
I am on 1.4.18. I am using the EasySMX 9110 instead of the EasySMX 9013 which has been discontinued by the manufacturer. It hooks up fine to my computer, so Iām sure itās not the controller.
Ah, thatāll be it.
The redline/realtime is only programmed for the one we sell, 9013.
@OnefinityCNC Two questions -
One, is āplugging in the wireless dongle after the HMI boots upā the official Onefinity/Redline solution? My wireless gamepad, that I bought as part of my X50 Woodworker, works as long as the wireless dongle is plugged-in after the HMI boots up.
Two, if I were to buy a new wireless gamepad controller from your website, is it expected to work when the dongle is continuously left in the USB port and does NOT require being plugged-in after the HMI is booted up?
Iām sorry for such pointed questions, but your stance on this issue isnāt really clear to me (and others, I think). Iām also trying to decide if I want to purchase a newer wireless gamepad from you.
The stock of our current gamepads work now. They discontinued this joypad in 2023.
We have a mixed result internally on behavior of the joypad:
- some older ones do not work at all (pre redline existence)
- newer ones do work, but require one unplug and replug to register (1.4.18 firmware).
- new ones work and do not require any unplug/replugs at all.
A little disappointed Onefinity shipped me the āslightly defectiveā gamepad if they have ones that fully work with Redline without having to unplug and plug in. (yes itās pretty minor, but it is highly annoying)
There isnāt a rhymn or reason for why one requires a unplug/replug once or none at all. Itās completely random to the hmi/joypad. Even internally we have some of both.
Itās something that we will keep working on improving over time (as shown as how 1.4.18 dramatically improved the joypad).
Exactly this. If they know the newest models work with Redline, and older models only ākindaā work then they should only be selling the newest ones with the Redline.
We only sell the ānewerā stock.
@OnefinityCNC @RTCNC @Redlinecnc I just received my ānewā gamepad from you today and tried it out tonight and itās doing the same thing as the original gamepad that came with my X50 3 years ago. So FYIā¦the ānew onesā are also NOT working as they should. Not going to lieā¦Iām a little frustrated that I was told the ānewā gamepads would work as expected, only to spend $50 and find out that is not the case. And I donāt want a refundā¦Iām happy to have a backup gamepad. Instead, what Iād like is for OneFinity/Realtime/Redline to own this issue, treat it as a priority, and ultimately resolve it.
It should have worked. (all ours do in house.) We cannot reproduce any of our stock not working.
Email support@onefinitycnc.com if you need furthur assistance.
Iāll email support to at least get it on record, I guess. Iām happy to ship this one back to someone if yāall want to test with it.