Just getting started with CNC the last few months and all has gone well, except that I found a grub screw laying in my t-track that appears to have fallen out of the OneFinity Elite Foreman’s heavy duty slider or a Spindle. However, I don’t know from where, so hoping someone can help identify.
I reached out to support but they told me “It won’t affect the machine…until it does, and then you’ll know for sure where it goes?” True, but I am hoping to address this before there is an actual issue.
The little grub screw has a slot and measures approximately 2.8 mm. It is too small to be from the rail bearing. I think it is from the right side of the heavy duty slider as there are two holes there and I tested and it would fit - neither hole appears to have a screw on the right side but the left side does have screws. Can someone confirm for me if they have a screw like this on their Z-20? It has a straight slot on the ‘head’ of the screw.
Thanks,
I figured it out and the screw is back where it belongs. It was part of a spindle cable coupler. But apparently if you mention the name of a competitor’s spindle the post gets removed, but hopefully if you see this you will have enough of an idea where to look!
Onefinity, I understand not wanting to promote the competition, but please keep in mind that we invested in your product at a time when you did not offer a spindle. I love my Elite, but removing older posts that could be of help to those of us just trying to enjoy this as a hobby is disturbing.
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Seriously? That was their response? Wait till the machine breaks down and then you’ll be able to see where the loose screw is from?
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Yes - what I wrote initially was a direct quote from the support message.
Just to be clear, the grub screw was NOT from the Onefinity or the Z-20 slider, however it is the same size as those holes on the side of the slider.
Fortunately, someone on a different forum knew what it might be and all is good now and I have been carving away!
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Interesting. Thank you for posting this. Even though it wasn’t part of their machine, they didn’t know that at the time. And their response was “meh”.
THIS is what determines the quality of customer service.
I keep seeing claims of “great customer service” for things like responding to an email question, or replacing a faulty part. Ya know, the bare minimum you would expect from a manufacturer.
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