Z axis numerically responds/moves on controller, but doesn’t physically move

To preface: I’m still trying to get my wasteboard set up installed, tram router and flatten the spill board; so I’m at the beginning stages and have had only one carve to create a through hole/T nut base layer to the spoilboard set up. Bought used and functioned before. I’ve also searched the forum and Facebook group and turned up empty handed.

Problem: my Z axis numerically registers on the controller’s screen that the router is moving up and down but physically, nothing is happening.

Data: i did the basic “stupid question” once over and E stop isn’t engaged, no noise/humming signifying that a motor is fried, checked low voltage plug n play wire harness between controller and z axis and view zero signs of wear, restarted, homed, unplugged everything Z axis related and non related and plugged back in Also took a volt meter to the X axis pins inside the harness to get a “base” idea of what voltage looks like when it’s applied to a command via the controller. All readings ranged between 12-36volts. All readings under .8 volts when checking the Z axis. Z- and Z+ on the screen don’t physically make it move either.

Questions:
Anyone ever checked for voltage and knows what they’re supposed to be?
Had the same issue?
Ohm’ed out the stepper motor to see if windings are good, if so where/how?
Controller software issue since no humming noise or output voltage?

I am new to the community so ignorance is not the intention w my questions, pure novite. I can provide videos to show the problem real time if needed.

Thanks in advance!

Take a look through this faq:

Confirmed and upgraded software.
Examined, plugged and unplugged wiring.
Attempted homing machine after booting back up, same issue. Numerical values appear on controller screen, no physical movement to reflect on Z axis.

As stated per the email follow up, latest software from Dec 2, 2022, v 1.2.1 wasn’t installed. Took care of it once updated.