First, let me state that our official support hours are Monday-Friday, 9-3 Central.
Obviously, since you were receiving support last night, on a Sunday, we try to help out after hours as well, but any support out of our official hours is a bonus. Why didn’t you get more responses back? We were all asleep
So, one of our support techs was helping you at 12:28 am, midnight, well outside of business hours.
The tech was correct, different tools must be separated into separate toolpaths. There is not an answer other than this, as it’s the only correct answer.
Some background as to why you need to separate them and you’re seeing no fit. For each ‘tool’ the controller calculates height.
Here’s an example:
Lets say the total height the z can move is 4".
Tool 1 uses 1" of height.
Tool 2 uses 2" of height
Tool 3 uses 1.5" of height.
Total heigh of all tools is 4.5"
4 - 4.5 = -.5
The controller thinks the toolpath will not fit as it would be .5 too large to run.
Why do some of your multitool files work? Because they stay within that certain heigh the Z calculates. Some wont as they will calculate too large. You don’t know until you load them, which is why, again, the answer is to save each tool as a separate file.
For this reason, each tool must be their own toolpaths.
There has been much talk about this on the forum, which is why you were directed to it, as there’s a ton of info there that one email from us wouldn’t cover (and other great information for a new user, 99% of answers to questions you may have are already answered and discussed at length on the forum). We’re not ‘passing the buck’, were just not reinventing the wheel.
Here’s some posts that talk about multitools, no fit, and the answer of saving as separate toolpaths.