After a frustrating week of pleading with my Elite to NOT lose contact with my USB drive, I have come to the conclusion that it is either the cable, or the USB sub board within the controller that is the evil culprit. No amount of pleading, wishful thinking, or politically correct vailed threats have worked so far.
However, even though it is nowhere to be found in the manual or the official site information, it appears that if you open the controller door, and insert the USB drive directly into the main board, the Elite will operate as one would expect it should when inserting into the intended USB port.
Donât be fooled by the âintendedâ use USB port on the bottom of the controller, itâs really not there for a functional reason, itâs more of an optional feature that may or may not work depending on how many stickers and pin-wheels you have on the rest of the machine.
Just saying.
No offense to anyone, I was simply being sarcastic in my above writing. I canât remember who, but someone else on here was having the same issue a while back, and from the collective response, a reasonable solution wasnât givenâŚ. I just posted the solution.
All good, I got the job done tonight⌠Thanks for stepping up.
Iâll mess with the machine some more in the morningâŚ
Masso is aware of this usb issue and tracking it.
If you experience this issue, please create a ticket with masso here:
Iâve come to the conclusion also that the external port is not to spec. After failed jobs and other issues I found an old USB stick that fits very tight and walla, USB doesnât disappear and probing works now without snapping bits.
Thanks for stepping up Support Leader
I think thatâs about all most of us really want, someone to acknowledge there is a real issue and try to resolve it. These machines are not cheap, and ya, sometimes cheap parts bring an otherwise great machine to itâs knees. Iâm sure I can make my own USB input and cable that far exceeds what came with the machine. BUT when Iâm in the middle of a job, and my machine fails, that puts me behind and makes me look bad to my customers⌠thatâs not good. If I canât make excuses⌠then⌠well, Iâll stop there for the faint of heartâŚ
Iâm not blaming anyone for inferior issues. I just want a solution and move onâŚ
They have. Masso (the creator, maintainer, and supplier of the controller), is tracking the issue. Please create a ticket with them. They do not monitor our forums (so no need to post any more here). Creating a ticket with them is exactly how to get a resolution you are looking for.
Hey Support Leader
Thanks for the information on your last post. I followed your instructions and created a ticket with Masso. They are sending a replacement cable⌠Thanks again for your direction.
Also⌠Iâm trying to find the function to edit/ update my post in the âfor saleâ section. I would have sent this message directly, but I canât find a âdirect messageâ setting to a user. Thanks again!
follow up⌠Onefinity sent me my new cable about a week ago and finally got around to install it today. pretty straight forward.
before.
after - hardwired vs plug
did a couple test with a video that i wonât bore everyone with, but the end results are this.
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the USB stick that came with the masso/Onefinity would still disconnect if i moved the usb stick, but way more than i was doing before - final note on this - that usb stick is just very pore quality and if still being shipped with the new machines, just toss it and use something else.
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all other usb sticks i have and tested with no disconnect issues whatsoever. i could originally get these to disconnect by touching them or moving them slightly⌠no matter what i did they did not disconnect. win.
a couple additional things to note for those going to replace their cable.
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you will need to cut and replace a small zip tie - i happened to have them already, but if not pick some up.
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the one i received when i screwed in the holder for the USB port seemed slightly different size and after screwing it down it was impossible to insert a usb stick. removed, tested. was perfect. reinstalled and no bueno. way too tight. my solution was to cut a heavy piece of paper to put in between the screws and the usb board that way it wouldnât âsquishâ the USB port. worked like a champ and now works perfect.
really appreciate both Masso and @OnefinityCNC taking care of this so fast! every interaction with either just reassures i made the right call with my purchase.
j.