Newbie here, sorry if it’s a little long. Please note that english is not my first language so some terminology might not be right. I have an Elite Journeyman purchased a year ago with Masso controler, Masso pendant, touch probe and tool setter. All worked fine under software version 5.07. but besides some basic projects and slab levelling, I didn’t use it much. I recently purchased the rapidchange ATC and the Redline spindle / VFD and started installation yesterday. Everything hardware related is installed as instructed per Onefinity and I’m pretty sure it’s all good. When it came to configuration I realized I was behind regarding software updates and, like a fool, just went ahead and installed version 5.13 (no back-up since I didn’t realize I might have needed one). That’s where the story begins… After installation of version 5.13, I was not able to home and it’s like my tool setter settings were gone. After reading some treads, I realized this upgrade was not relevant for me and decided to go back to version 5.10 - the Masso version related to the ATC. As of now, nothing works anymore and I’m going crazy. I can’t even jog on X and Y axis (Z works though, although limits are weird). I feel the motors work but nothing moves. I tried all kinds of settings in F1 watching youtube videos but I think I simply dug a deeper hole. My question is… can I just go back to factory settings and reinstall all my tools as I did originally. I probably didn’t search properly but I can’t find a way to simply go back to when I first got my machine and start over. I hope I made sense but feel free to ask anything that could clarify my situation. Thanks,

Your issue most likely because you didn’t do step 2 and 3 after doing step 1, upgrading the firmware: [image] Elite Series Masso Default Machine Settings Masso Default Configuration FAQ Elite Series Masso Machine Settings: (updated: 11/3/25) Part 1, 2, and 3 must be done in order. :one:Part 1: Firmware Before performing the two steps below, ensure the Masso firmware is 5.13 or later (Click Here to learn how to update your firmware, which is different than the below config reset) :down_arrow:Watch the video below to learn how to update the firmware of the Masso Controller down_arrow [Load software on your MASSO Touch - MASSO Top Tip 6] Loading these settings w…

Default settings can be found here: [image] Elite Series Masso Default Machine Settings Masso Default Configuration FAQ Elite Series Masso Machine Settings: (updated: 11/3/25) Part 1, 2, and 3 must be done in order. :one:Part 1: Firmware Before performing the two steps below, ensure the Masso firmware is 5.13 or later (Click Here to learn how to update your firmware, which is different than the below config reset) :down_arrow:Watch the video below to learn how to update the firmware of the Masso Controller down_arrow [Load software on your MASSO Touch - MASSO Top Tip 6] Loading these settings w…

Thanks, I clearly missed step 2 and 3. I’ll do that as soon as I get back home. Should I go right to step 2 or should I start all over and reinstall 5.10 or 5.13 first?

I’d start over at 5.13 (latest), then do #2 and reboot, then do #3. You’ll have to reset up your tool setter after doing all the above.

So, I reinstalled 5.13 and then adjusted the switches on the motors, rebooted and did 3#. I came back with a Y hard limit alarm (and many inputs in F1 were “high”). Since X and Y were homed, I unplugged the machine to be able to move both axis manually towards the middle of the bed, plugged again and started the controller but now the screen stays black. I plugged / unplugged A couple of times but the screen stays black :man_shrugging:t2:

You probobly blew the screen fuse: [image] Elite Masso Power Supply Fuse Schematics FAQ Official 1F Elite (MASSO) FAQs Elite Fuse Schematic.pdf (203.0 KB) [fuse1] [Elite Power Supply Front] Links to replacement fuses: Variety Kit (slow blow) *Note: 110v version shown above. A good fuse should look like this, with an intact wire in the center of the glass tube. If it does not look like this, the fuse has blown and needs to be replaced: [a]

All fuses are ok :flushed_face:. I think i’m cursed :zany_face:

Hi Gilbert, please try the following steps. Start by fully powering off the MASSO, wait a few seconds, then power it back on. If a proper restart doesn’t do the trick please remove all USB devices such as flash drives and keyboards, a faulty USB device can stop the system from booting properly and cause a black screen. Please also make sure the MASSO is receiving a stable power supply with the correct voltage. If by any chance the system was interrupted during the software update or the firmware had become corrupted, it may fail to start, and in that case you may need to reload the software again using the recommended MASSO procedure mentioned below. If the screen is still black after trying these steps, there may be a hardware or firmware issue that will need assistance from the MASSO technical team at support@masso.com.au. They will be able to dive deeper and pinpoint the issue.

Thank you all for your help. I found a 2023 thread on Onefinity forum on how to check voltage and my reading is 0. I checked all the fuses again and they are all ok. There is power coming in the box and there is power going to the motors. I will send an email to Masso support and go the “official” for the next few steps.

Hello, I hope this thread is still active. After changing the power box which was defective and causing the black screen issue I’m kinda back to square one. Here’s what I wrote before the black screen issue: “…I reinstalled 5.13 and then adjusted the switches on the motors, rebooted and did 3#. I came back with a Y hard limit alarm (and many inputs in F1 were “high”)…” As of now here are my F1 and F3 screens: [image] [image] What would be my next step? Thanks,

[image] How To Clear Motor Alarms On Onefinity Elite Masso. FAQ Official 1F Elite (Gen 1) (MASSO) FAQs If you have issue with alarms on the motor or control screen or axis are counting down but not moving, try the following: Special Notes: This does not apply to SOFT Alarms. See more on that here: Help! My Toolpath says 'Under' or 'Over" (BB controllers) OR 'Soft Alarm on AXIS" (Masso controllers)! (with videos) Before doing anything, ensure you blow out each light sensor. Dust build up can affect the light sensing. Use compressed air and a microfiber towel to clean. Direct sunlight can also …

From 5.07 to 5.13 then back to 5.10... all out of wack

Elite Series (Masso & Redline) (Gen 1) Troubleshooting (Elite Series)

OnefinityCNC (Onefinity CNC Official ✅) December 1, 2025, 7:23pm 3

Your issue most likely because you didn’t do step 2 and 3 after doing step 1, upgrading the firmware:

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From 5.07 to 5.13 then back to 5.10... all out of wack

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