I ordered the Ultimate Elite Foreman in November 2024. Like most everyone else I have been waiting patiently for the Redline Spindle that was part of the package. I received an email notification on April 11, 2025 that my spindle had shipped. Yay! I waited with anticipation for it to arrive. Once it arrived I of course unboxed it with excitement of things that I could now finally create with it. Unfortunately I was missing one of the most important cables. I was shorted the PWM cable from the VFD to the MASSO controller. I sat in disbelief and checked to make sure that I had not misplaced it during my frenzied opening of the box. Nope there was no PWM cable.
On April 18, 2025 I sent an email to both Onefinity and Redline CNC about the missing cable. I received a fast response the same day from Redline CNC. They sent me the missing cord on April 21, 2025 and I received it yesterday. It was a very fast response considering this was over the Easter weekend. Thank you very much for a fast response and taking care of your customers after the sale!