I had a redline spindle in my cart for weeks. I was shopping and trying to see what direction i needed to take regarding upgrading to the new elite series. at first i was simply going to up my game by putting a spindle on my x50 original journeyman. but as i looked at all the new goodies. I was more and more enticed by the wonderful new features of the elite series. so, this month I pulled the trigger and placed what was for me a huge order. and yes, I got nearly everything. however, in all that shopping I had forgotten that I had the spindle for the build Botics in the order instead of the elite. when i got the confirmed invoice, I panicked. Yeah, I know they may have figured it out all by themselves, but something written down in black and white will sometimes override intuition. so, this morning I called to make sure. Becky answered the phone and told me she would take care of it. I got the email confirmation about an hour later and voila! an updated invoice is in my “ORDERED” when I clicked on that button. Thank you onefinity. Now all I have to do is wait… oh, well life is like that.
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Becky is the BEST!!!
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So I should email and see if I can maybe upgrade my order from the 110v to the 220v spindle?
I just figured with their lead times an order would not me modifiable.
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Send an email, we can modify orders.
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there is your answer. A company that knows customer service.
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Yeah man, I was happy to see that reply. And fast too.
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