Having issues with getting the probe to use the probing program

After homing while trying to set X,Y,Z won’t work with the probe. It shows on the screen but when asking it to probe it goes into error an stops. Have been using the alternate setting method to set.

Any suggestions!

Are you starting with the tip of the bit about 4mm or closer to the probe?

yes or close to that. it just seems to ignore it, it starts but than goes into error

Can you post a video here so we can take a look?