I like to share about my Odyssey to acquire a genuine, 100% compatible 24V MPG pendant for the Masso G3 controller of our Elite Foreman in May 2025, which is now due to tariffs between $180 to over $200.
Whereas there are multiple 5V MPG pendant readily available (Amazon, Ebay, etc) at costs between $50 - $80, which require rewiring and separate 5V supply or transformer, getting a genuine 24V Masso pendant turned out into a nightmare.
Sadly Masso in Au is involved in this as well, as they have/had official resellers on their WEB site from which I ordered our pendant, but after having received a 5V pendant, which obviously is NEITHER genuine NOR compatible, they emailed us back with excuses and changing resellers.
After 3 weeks, several phone calls and a dozens of emails forth and back with the 2 U.S. resellers and Masso involved, I am still waiting for the “new” Chinese controller which supposingly should then be genuine.
Trying to get a genuine pendant at this time with escalating Chinese tariffs seems to be impossible.
I really wish Masso would be much more transparent and would clearly disclose what genuine MPG pendant really means and who in the U.S. is trustworthy to pay 3-4 times over what the everywhere available 5V pendants cost you can/would have to modify a bit.
Will update once I receive our new pendant.
For the time being, I would recommend to hold off from purchasing a Masso MPG pendant (at least here in the U.S.) until things have cleared and settled.
Lucky you. When I called them they were out of stock last week with no updates on when new ones may come in due to trade/ tariff situation. Got mine from the second reseller in the U.S. CNC4PC and got a 5V not compatible pendant.
Well, if you use an official reseller, which he tried to do, the company – Masso in this case – should vet and control the supply chain. That is standard practice.
If you order from some random company on the Internet, I would have no expectation of getting something genuine or authentic. These days, the market is flooded with cheap knockoffs, especially on Amazon. If I wanted something from China, I would order it from Aliexpress instead.
Certainly seems like Masso as a company has some serious customer support issues. The recent “move to a subscription model” is clear evidence of that.
I truly don’t understand companies that don’t value their customers – without customers, your company would only be an experiment in debt and financial loss. Sadly, it’s all too common.
It’s because they’re prioritizing current revenue over possible future revenue. Current customers may buy something again. They also may, or may not provide recommendations that turn into a sale to a new customer (of course if they’re unhappy then they may tell others which might impact future sales). All of that is unmeasurable and future impactful. But a subscription model will provide revenue, now. Shortsighted business people will almost always choose revenue today over potential revenue tomorrow even if it hurts customer satisfaction. Kind of like Wall Street focusing on quarterly results.