My stl file goes from intricate detail to plain box

Hi, iv been spending every waking hour here… im obsessed!! Iv come across a problem though.

I got a stl file made and when im doing my paste 3d model numbers the design/project looks amazing. Once i put in my xyz numbers and center and paste it, it goes to a plain box. Iv played with the numbers. Could this be a faulty file??

Ill send you the file if needed. Just looking for some ideas.

What software are you using?

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Hey im using carveco