I ran my first successful program today. A pocket tool path for flattening. When it was done the HMI screen said program completed and I clicked ok. Nothing happened. The vac did not shut off the spindle did not stop. In fact none of the controls did anything and I pretty much touched them all. Finally I hit the emergency switch …nothing happened, that scared the hell out of me. I had to shut the whole thing down at the back of the HMI. WTF? This is not good at all. I realise we are early adopters but a machine that will not obey its emergency button is simply not safe at all. has anyone else had this happen? And oh, Onefinity, what is going on? sorry i should have said this is a gen 2 machine redline spindle HMI screen journeyman.
Support will likely need to see if this can be replicated - can you try that?
When you wrote “when it was done…”, what exactly was the machine state at that time? All axes stopped motion, but even though the popup said ‘program completed’ the spindle was still running at this point?
There will likely be more questions.
Also, besides this PSA, make sure to email Official Onefinity support to get the help and answers you need - if not already done so.
yes, already done so I have in the meantime tried it again and that scenario did not happen I am about to go try yet another go at it. film at 11. I will be glad when things finally settle in with this new machine.
That is scary. There should be no software involved in an estop, should be all mechanical and power should be cut.
This is quite a concerning coincidence as the same thing happened to me for the first time today. I sent Redline support an email just a few hours ago about this exact situation. I’m running the gen 1 Elite with a Masso and the Redline 220v spindle kit.
I ran a simple program, it finished the cut and parked, but the spindle did not stop. The Masso thought it was stopped already, and switching the Redline DRO to manual mode and hitting the STOP button did nothing. So I hit the e-stop, and still nothing! It couldn’t be stopped without powering off the VFD. Rebooting and restarting everything after a cable check gave the same results. Upon startup, the Masso UI could start/stop the spindle, but if I switched the DRO to Manual and hit RUN, it would start and I could increase the speed with the dial, however I could not decrease the speed and hitting STOP would not stop the spindle. Again, hitting the e-stop did nothing.
It is a very dangerous way for the system to fail, and I consider mine to be out of commission until it is fixed. I’ll report back with any info I get from Redline. Be careful out there.
I think the underlying issue with the E-Stop on these machines is that they do not work as I’ve experienced with much of my other bigger equipment that have E-Stops. Please note, not ALL equipment is equipped with emergency stop buttons and I’m not conversant in regulations on wether they’re required on equipment nor how it should be implemented (i.e. - I’m not an E-Stop lawyer, LOL) IMHO they should provide a mechanical interrupt of the power to the more dangerous bits of hardware.
They appear to work ‘in software’ not as a hardware or ‘mechanical’ interrupt. This means that if there is any issue with the compute module hardware or software relaying stop information, well, it doesn’t STOP!
When I first received my machine I was looking at setting up a hardware disconnect from the E-Stop, in the sense that when the E-Stop is not activated it provides power to a relay, which in turn provides power to the motion controller and the spindle. That way if for whatever reason current stops going to the relay, current stops going to the dangerous bits of the machine. Your post reminded me I was thinking of that and I think I need to revisit it.
Unless I’ve misunderstood the configuration, the E-Stop is far too dependent on downstream points of failure for me to be completely comfortable with it.
I’ll also note I have let RealtimeCNC/1f/Redline know that even with the E-Stop activated it’s possible to go into the HMI and start the spindle. This should probably be addressed since an E-Stop, even implemented in software, should not allow the software to start any part of the equipment when it’s in a E-Stop state.
They are coming out with a fix for this issue. There will be an Emergency-Activate button to activate the E-Stop button. 
Of course, the elephant in the room is why the hell is the screen freezing up in the first place? If some one says EMI I am going to throw something.
I have an x50 with a BB controller and a redline air cooled 2.2, so this isn’t exclusive to the gen 2’s. I have experienced this as well. I ran a normal cut, it ended as usual, but the spindle kept going. The estop on the BB did nothing to stop it. Clicking on stop did nothing to stop it. It appears to me the drive for the redline, being a standalone, which needed to be powered off, has no estop, and is far removed from the BB estop. That said, I often wear ear protection and it’s a damned good thing I was paying attention and didn’t reach for the dust boot for the next tool change with a spindle and a half inch downcut spinning at 18k! Reminds me of hot dogs without a sawstop.
I would add- ANSI B11 machinery safety standards require that e-stop commands reach all hazardous motion sources. As this is sold as an upgrade package by 1F I would think it falls on 1F and moderators here should probably respond.
My previous Gen 1 WW with router gave me similar concern in that I could e-stop the BB controller but the router and dust collector would continue to run. I added Satoer’s remote operator control panel with it’s e-stop essentially wired in series with total machine and peripheral power. That addition 100% interrupted all A/C power, though the BB controller at times didn’t like it.
Now that this subject has come to light I’m now concerned again as I was with my WW.
I have an industrial background so I’m perplexed as to why at least the Redline panel appears to not have it’s incoming AC power interruptible with the e-stop switch. Note that spindle power being 220 vac does complicate the subject for them.
Looks like Robert’s outlet is putting out 250v and the spindle is a 220v, which can generally do +/_ 10%. So 250v is overvoltage causing the spindle to only spin up and not down or power off.
Support@redlinecnc.com is the place to contact if you have these issues as they are the manufacturer of the spindle.
yes but you people are the ones taking the money for a product that does not work properly. so my beef is with you.
Yes, to all your questions the program complete, but when I pressed ok nothing happened. when I pressed the emergency stop button nothing happened again. now onefinity is telling me the power company is providing too much power to my home. Nice easy out for them. but that still doesn’t explain why the emergency stop does not stop anything. nor why the unit right next to this one has never done this. the only difference between the two machines is the Masso controller instead of the redline HMI. Same spindle same garage same power coming out of the wall.
Hi Redline CNC users,
Based on what we’re seeing, the problem is related to the voltage coming from your outlet. Our VFDs are designed for 220V with a tolerance of ±10%, meaning they can safely handle up to about 242V. A brief spike above that range is causing the behavior you’re experiencing.
We test every unit before it’s packaged and shipped, and our shop power runs at a steady 240V. Because of that, we don’t see this issue during testing and weren’t aware of it until now.
We’ve also determined that this is a processor batch‑related issue with Deluxi, and we’re actively working with the VFD manufacturer to get clear answers. Right now, we’re trying to confirm whether this can be resolved through updated programming or if certain components will need to be replaced.
The E‑stop doesn’t work during this fault because the processor inside the Deluxi VFD is malfunctioning when the incoming voltage is too high. When the processor locks up, it stops responding to normal control signals—including the E‑stop—until power is fully removed.
If you are experiencing this issue, please contact Redline Support at support@redlinecnc.com so we can track you as an affected user and get you the resolution as soon as we know it.
This issue does not affect 110V VFDs.
If it turns out to be a programming fix, we’ll walk you through the process to make sure you’re fully up and running again. If it requires replacement parts, we’ll send you a new VFD from the corrected batch as soon as those units arrive, so you won’t have to deal with this issue going forward.
We truly appreciate your patience while we work through this with the manufacturer. We’ll keep you updated as soon as we have more information.
I am impressed by the posting of this answer. kudos to Redline for doing it. So, there you have it, folks. they know all about it. meanwhile I have a giant paperweight sitting in my garage. It is a good thing I kept my Masso or I would be out of luck entirely.
This issue is not controller dependent. It will occur whether you have a MASSO, Buildbotics, or Redline controller. The controller has nothing to do with it.
Thank you Redline and Onefinity for the quick and detailed response. Great support as always.
maybe so but another thousand dollars to make something work that should already work?