3d topography import problem

Brand new to this, I haven’t even got my machine running yet but trying to get a model ready for when it is. I’m trying to import a file created on the terrain2stl site. However, when I import it, its just a flat rectangle. Any pointers would be much appreciated.

Edit:
Right, so I’m guessing it is the model from the terrain2stl site. I’ve downloaded the vetric pro trial, and it still does it, not sure what I am doing wrong as I’m following a youtube guide for both softwares. You literally just choose the area you want, select the relevant options and create/download. I’ve tried it on an area in the States and it worked so fired off an email to the site owner.

I suspect you are missing a step or two. Watch this video a time or two.

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I’ve managed to import it at last. Only thing I did different was zoom in a bit more on the terrain site so the “Isle of Man” label dissapeared and it worked…

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