App can’t run on PC

I get a message saying “This app can’t run on this PC.” when I try to retrieve tool paths I have uploaded from Vcarve Pro to a flash drive. I think this a message from Microsoft Windows. I have confirmed with Vectric that it is not one theirs. Has anyone else gotten this message? Is there a work-around? Is it just plain better to hook my computer to the control box and run my programs from it? Thanks, Mark