Lost VCarve Pro functionality

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In the process of figuring out why I am unable to save a job to a USB flash drive and transfer it to my control box I find myself unable to open my VCarve Pro program. It is still an installed app but it wont open. Is there any way I can retrieve my program without losing any of the data I have alreadyadded to it? Thanks, Mark

2

Your data should be separate files. Just try re-installing the VCarve Pro, all files you created should be left alone. You should also have backups, never have only one copy of things that took you work to make.

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Thanks, Atroz, I’ll try that.
Mark

From Mark Going Mobile

4

It feels like data corruption, unless you knowingly deleted files. I would be worried if the hard drive is getting sick. Recommend checking the disk (Microsoft chkdsk program is an option, you may want to google )

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Hi MaymunBana,

Thanks for the reply. The PC is only a few months old so I sure hope it isn’t sick already. I may have unknowingly deleted something I shouldn’t have. I’m trying to reinstall the VCarve program in hopes of not losing any data.
I appreciate your advice and will keep your suggestion in mind as a possible fix.

Mark

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I save everything to Dropbox. I do my design work inside at my office desk and then SSH into the BB controller and upload. or if I need to change somelthing, I can access the dropbox saved file from the garage with a small chromebox.

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7

Vectric should keep all of your settings and customized configurations in the Windows “Program Data” folder which I manually backup to my network storage server (NAS) every day.

This folder is hidden by default, you can get to it by with either of the following steps:

  1. Clicking Windows Start Menu and type in the following “variable” (including percent signs) followed by pressing the Enter key: %ProgramData%

  2. Copy/Paste the following path into a Windows Explorer window navigation bar: C:\ProgramData

Therefore, what “should” happen is that this data folder will remain after uninstalling the application, and after re-installing the application “should” use the contents of this folder.

If this doesn’t work, then I can try to describe the more thorough uninstall/reinstall steps but this will get more complicated and not really recommended and I suggest reaching out to Vectric for support.

Edit, under Program Data folder, look for “Vectric” folder followed by your specific software (e.g. VCarve, Aspire, etc.).

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