My stepper motor on the Y rail will not work. Iv checked all connections, obstructions, and have unplugged and restarted everything and still nothing. Email has been sent to support. Any recommendations?
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I have the exact same problem…. (Well almost I have a different pair of crocs……lol)
Does anyone have a clue to reset.
Y rail won’t move past 25” when jogging
Here is a link to Massos stepper motor documentation. It explains how it should be wired and possible error causes for the red error light.
https://docs.masso.com.au/wiring-and-setup/setup-and-calibration/axis-servo-stepper-examples/masso-stepper
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Update, onfinity helped me troubleshoot all day on Saturday and looks like a bad stepper. They are sending me a new one tomorrow
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Update: Onefinity knocked it out of the park on Sunday.
Support helped me on Sunday!!!
It too looks like a bad stepper motor and the will be sending me one on Monday as well
This is such a great machine and customer service and support!!!
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