Your support ticket has been responded to.
@OnefinityCNC I can certainly understand your approach to send out an initial batch, however I am struggling to understand why the initial batch wouldn’t be sent out based on order numbers.
Congrats to those who have already received their upgrade kits. Based on responses in this forum several orders including 42623, 42628, 42633, 42635, and 42639 have all been delivered.
I find myself looking at my order # 42617 and thinking what was the point in trying to place a quick order on launch day if they were not going to ship in order.
Onefinity sent me a response last week saying I was in the queue for shipping this week, however I still haven’t seen a shipping confirmation.
Hi Brian,
Many different factors come into play. Are you in Canada, us, or international? Did you order with PayPal, credit card, or affirm? Did you order only the elite upgrade or add on anything else? Which size upgrade did you get?
Different factors can lead to shipping out of order.
Also, the week just started, if you don’t get shipping email by Friday, then email in.
We’re not doing anything to withhold orders. Believe us, we want them all to ship asap! But we want them sent out right, and so do you.
Patience my young padawan! 
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I am in Canada less than 2 hours from Onefinity HQ.
My order was paid by credit card for only the Elite upgrade with Z20 (X50 Woodworker).
Certainly trying to be patient but when my order was one of the first placed, I hope you can understand.
P.S. I am more of an old Obi-Wan Kenobi than a young padawan LOL
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This makes me think I made a strategic error adding a Stiffy to my order. Should have ordered separately.
I didn’t get a z-20 as I already had one. Could be why mine was ready earlier.
Tomorrow we have a very large amount of elite upgrades going out!
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I have been wondering the same thing, I ordered a machine before you had the chance to even order an upgrade #42410, mine hasn’t even been shipped yet 
I tried to get an explanation as to where the ball was dropped, but they just quickly responded with tracking numbers and stated it would be in the mail today and of course we’re still at label created, and onefinity stating a bunch of packages going in the mail tomorrow? I have yet to get a straight answer and this has been an extremely frustrating transaction. Though from what I’m seeing I’m not the only one.
Hopefully mine is one of those today, order 42616?
I can tell you when they shipped my machine last year it was fairly quick. I received a notice that a label had been created and the tracking stayed that way until the day it was delivered. I have seen that several times with UPS deliveries from out of the country. Not sure if that is the case with yours, but I think the label created thing and no updates is more of a UPS issue than anything.
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42796 here, i think the time frame was 4-5weeks then.(nov3) fingers crossed its soon 
42737 Here , checking UPS app and email and crossing fingers…
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@OnefinityCNC any updates on shipping? I did not see a UPS notification yesterday?
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What happened to the shipping guestimate chart? I have no idea where I am in the queue.
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An update:
Almost all elite upgrade kits orders up to 42694 will be shipping out by Wednesday, 12/20/23.
Orders 42695 and up will ship out after we return from Christmas/New Years break.
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YAY … 42660 over here and haven’t seen a notice yet but fingers crossed
Just got my notifications!
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Understanding, but a bit disappointed. Day of order was 3 to 4 weeks, places this order over 9 weeks.
Thanks for the update.
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Day of order is actually time of order. We changed it minute by minute as the rush came in.
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Hey Forum,
I received my upgrade kit on Dec 11th (order # 42623). Of course, I spent the next 5 hours performing the upgrade.
When I jogged it around to test it out, i immediately received a motor alarm on the X motor when getting to the right Y rail.
I reached out to support and was blown away by the immediate response. They asked for a video which I sent them right away. They then immediately responded with a request to swap motors to isolate the problem. While swapping the motors, I noticed a bolt on the back of the “gantry” (?) for the Z slider assembly was rubbing into the drag chain on its way to the right hand side of the table. I notified them and sent pictures and they responded immediately that this was the oil port for the X Rail ball screw and was an assembly mistake. They created and sent a video to me on how to fix that within 20 minutes. They determined from our diagnostics that the problem was the wire cabling for the X motor and I already have a shipping notice for when it will be delivered. I had a total of 40+ emails from support in a 2-3 hour window…I was totally impressed by the responsiveness and quality of their support efforts and wanted to share that with the community.
Kudos to the support team…they were GREAT!
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