Fantastic Service

Just thought it was worth dropping a note on the forum to comment on the outstanding warranty service from OF
Thursday last week had a fault on the machine which after a couple of emails to support was deemed to be a faulty controller
OF dispatched the same day from Canada
Monday 14:30 UK time replacement controller arrives within 30 mins its installed and working fine
Old controller re-boxed and dropped off at local DHL hub using pre-printed labels and document wallet
Thank you so much OF
I send many packages all across the uk using many couriers and struggle to achieve those timescales



I have to agree with you Darren, although I personally haven’t had to send hard parts back but with this being all new to me and never having anything to do with CNC machines or programming, they promptly answer my questions and do their best to keep me on track. Outstanding service for sure.