New Elite Foreman Router Will Not Power On

Just setup our new Elite Foreman, totally new to CNC but learning fast.

Router will not power on, have checked fuses, confirmed MO3 Gcode, and tried supplied file from 1F, and one I created from Carveco Maker.

If I plug router directly into wall and it will run and cut properly.

Any thoughts?

Did you not search and find this video? Took me less then 1 min to search and find this.

Yes, I’ve watched it numerous times, as I said the gcode is confirmed, and fuses are good, not sure what other solutions the video offers to the problem.

Did you test it under manual control? Like the video tells you This would tell you if your system is working or not. No G code just manual control from the masso touch screen

Yes, the SPINDLE CW button illuminated when pressed manually, and also illuminated when running the gcode automatically. But no actual power to router.

Then you should reach out to OF support. Also remember you do need to keep the router on/off switch in the on position.

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Do you hear an audible ‘click’ from inside the power supply when touching cw button?

If not, change the fuse to a new one

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Checked the fuse again, looks good, replaced it anyways though. No clicking sound from power supply.

Plugged the router into the vacuum outlet on power supply, no click sound, no power on that side either.

Dumb question but did you run the power cord into the box, it gets power from there not the Masso power supply,

Are you asking if I plugged the router into the power supply? yes.

I might be confused here but I had to also plug in a 110 Cord into the back of the power supply to power the VAC and I thought Router, maybe it is only for the Vacuum.
Sorry to confuse things.
Pat

I believe the router and masso both run off the one 120 input, the vac does need to run on a second circuit/power cord though.

We still have no solution to our problem can you help further or should we open some sort of official support request? Thanks!