New to Onefinity and not happy- things don't work (solved, didn’t put in the battery’s in the correct orientation)

UPDATE- USER ERROR! The Support folks from 1F contacted me and walked me through the issue. It turns out that by the time I went and bought fresh batteries and re-inserted them I placed them in identically instead of opposite. --In my defense- I believe that I tried every conceivable way prior to purchasing fresh batteries. By the time I got to the new ones I was too frustrated to see straight.
MY BAD.-

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