I have been running into an issue lately with my OneFinity that I am hoping someone can help. When starting it, I can see the initial screen when the machine is booting up but then after that the image goes away (see video link below), basically it turns on for a few seconds and no matter what, it will not stay on, I know that it is not the screen itself, because I have tried the original small screen and the same thing happens, I have also connected the bigger screen that I normally use (what you see in the video) to another device and it works perfectly fine. Sometimes, I can just shutdown the power and started it again and it works, other times, no matter what I do, I cannot get the screen to work, regardless of how many times I try to restart it.
Yes, if the IP address has not changed, I can use my computer to remotely operate the machine, but that’s not as convenient as having the touch screen right next to the machine (beside the point that this is a new machine and the screen should work).
We sent it proactivly.