I just received my Elite Foreman after a nine week wait. Today I installed everything. Odd there was one cable left over labeled A but there was no reference of it in the PDF installation document I have. The big issue is the Masso controller will not turn on. The button lights up on the power supply and each of the 4 steppers are showing red and green lights lit. I went through Emergency button sequence correctly but that has no affect. When I tried to call Support I got a message saying use email. Is support only through email?