Have your controller connected to the internet but things aren’t working quite right?
Do the following in order:
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turning off the controller.
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unplugging power to extender.
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Unplugging power to the router.
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wait 3 minutes.
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plug in router.
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wait 3 minutes.
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plug in extender. (if applicable)
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wait 3 minutes
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turn on the controller.
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Try again.
**Please note: Your controller MUST be within 10ft and clear line of site to use wifi. If it is not, it will not work correctly and no amount of troubleshooting will correct this is you are not within the specs given by Onefinity.
If it still doesn’t connect after the above, keep moving the router/extender closer until it does. If it still doesn’t, try running an Ethernet cable from the controller to the router/extender to rule out a connectivity issue**